Impact 2020 is Going Virtual

MAJOR UPDATE

Due to concerns about the spread of COVID-19, HCPA has made the decision to change IMPACT2020, scheduled to take place April 21-24 in Washington, D.C., to a virtual webinar series.

It has become abundantly clear that cancelling the in-person aspects of this meeting is the right course of action to protect the health and safety of our members, vendors, staff, and local community. The decision reflects guidance from health officials, the HCPA Board of Directors, our legal counsel and with the total support of The Mayflower Hotel.

While we were very much looking forward to this event, we were in an extremely difficult position and this was the right choice to make for myriad reasons.

HCPA is already planning to offer components of the meeting virtually and will update you next week as plans are solidified.

Subject to change:

• The working committee meetings of the HCPA Product Divisions and other scientific and technical groups will tentatively take place during the currently scheduled time slots, but via webinar, April 21-24.
• Special sessions, panel discussions, government relations content and Product Division program guest speakers will be repackaged as a series of webinars over the course of April, May and June.
• The schedule and registration process for all of this is rapidly evolving, please stay tuned for an email next week with additional details.

Registration and Travel

Q: Will I receive a refund?
A: Your first option, and one that we would encourage, is to transfer your registration to the HCPA Annual Meeting in December, which is the same price. If you so choose, you can receive a refund on your entire registration, minus a $50 processing fee. Please email Cassy LaRussa at clarussa@thehcpa.org directly and she will process the transfer or refund.

Q: Can I transfer my funds to a future conference?
A: Yes. You will have the option to transfer a credit for your registration to the Annual Meeting in December. If possible, we would prefer if you transferred your registration.

Q: How will my money be refunded?
A: If you so choose, your funds will be returned via the same method you paid for your registration.

Q: How long will it take to receive my refund?
A: Due to the high volume, please allow us 60 days to process your refunds. Once your cancellation has been processed, you will receive an email confirmation. Once your refund has been issued, it can then take up to 3 business days to be reflected on your online credit card statement.

Q: How do I cancel my hotel reservation?
A: Please contact the hotel directly to cancel your guest room reservation. For your convenience, the hotel contact information is provided here.

• The Mayflower Hotel, (202) 347-3000

Q: Not all airlines are offering a refund for flights or are charging change fees. Will HCPA cover those costs?
A: Airline policies are changing rapidly as the COVID-19 situation develops. We advise you to call your airline directly to check their current policy. HCPA will not reimburse for air travel cancellation or change fees.

General

Q: Are you considering virtual options for holding a portion of the event/some of the speakers/sessions?
A: HCPA is already planning to offer components of the meeting virtually and will update you next week as plans are solidified.

Subject to change:

• The working committee meetings of the HCPA Product Divisions and other scientific and technical groups will tentatively take place during the currently scheduled time slots, but via webinar, April 21-24.
• Special sessions, panel discussions, government relations content and Product Division program guest speakers will be repackaged as a series of webinars over the course of April, May and June.
• The schedule and registration process for all of this is rapidly evolving, please stay tuned for an email next week with additional details.

Sponsors

Q: Can I get a credit for my sponsorship and/or exhibitor fees to use at a later HCPA event?
A: Yes. We encourage you to transfer your sponsorship/exhibitor booth to the HCPA Annual Meeting in December. We value our relationship with each sponsor, and we want to make sure that we work together in the future. Cassy LaRussa will be in contact with you to discuss, or you can reach her at claruss@thehcpa.org.

Q: I have already sent materials to Washington, D.C., for my meetings/booth, will HCPA reimburse those fees?
A: HCPA is not able to reimburse any shipping fees you may have incurred.